Phone & Administrative Assistant

Job Description

Assured is looking for a multitalented and dedicated individual to join our Phone and Admin team. A large portion of the day will include, but is not limited to,  answering and responding to phone calls and emails, logging activity and creating claims in Salesforce, as well as managing general administrative responsibilities. Phone and Admin assistants at ARI are the first voice a customer will hear, so it is extremely important that these individuals have exceptional customer service. In every situation, phone call or email, our assistants reflect a sense of calmness and show empathy toward customers, as most are dealing with the loss of their home, and in some instances, a loved one and/or a pet(s). Phone and Admin assistants are truly valued team members at ARI and their work never goes unnoticed.


What You’ll Do

Answer emails and 50+ calls a day from various adjusters, insureds, landlords, furniture and vendor services for deliveries and pick-ups and banks, while also transferring to, taking messages for, and assisting ARI reps and other employees when necessary

  • Log all calls and emails into Salesforce
  • Create claims in Salesforce as they are called, submitted online and or emailed
  • Search for Fair Market Value properties and hotels
  • Mail out a variety of notice letters to insureds and landlords for reps
  • Coordinate the delivery and pick-up for furniture rentals
  • During a CAT, work at a higher pace and on the weekends if needed
  • Occasionally help collect folios and balance fee tables when needed
  • Prepare, package and send marketing supplies to sales reps and adjusters
  • Work as a dynamic team player on the Phone and Admin team

What We’d Like You to Have…

  • 1-2 years of customer service experience
  • Confidence on the phone and ability to handle answering calls in high volumes
  • Excellent communication and social skills
  • Empathy and a desire to help those in need
  • Experience prioritizing different tasks at a high level
  • Flexibility with hours
  • Ability to maintain positivity and effectiveness in stressful situations
  • Organized and detail-orientated
  • Patience and persistence
  • Eager to learn and coachable

Ideally, You’ll Also Have…

  • Basic understanding of Microsoft Office (Word, Excel)
  • Basic understanding of Salesforce
  • Insurance industry experience
  • A sense of humor to laugh when things can be overwhelming